Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer processes the orders, which can take up to 2-7 days and can sometimes take longer.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 5–28 business days. US orders are shipped depending on which option you choose which can take anywhere from 2-20 business days, sometimes longer. The shipping times are an estimate and not a guarantee. We can not control postal services.
- A signature may be required for delivery, so please ensure someone is present at the delivery address to accept the delivery.
- Deliveries will not be made on public holiday dates, so please expect your delivery the next business day.
- If you have not received your order in the advertised time, please get in touch with our support team.
- Lost and Undelivered items will be fully refunded.
The prices on our site are tax-free in US dollars, which means you may be liable to pay for for taxes and duties once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at it's final destination, and are determined by your local customs office.
Payments of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.